Return goods to the warehouse

What this is for

Put shipped goods back into stock when they did not stay with the customer (refused, wrong order, came back on the truck).

Concepts

Returned to warehouse (undo icon) shows on a Shipped outbound delivery when Inventory is on. It is not on every delivery type.

You must tick I confirm that the goods returned to the warehouse. If the order has serials, the dialog lists them — confirm those same numbers came back.

This restocks the warehouse. Billing is separate: Issue a credit if you also reverse the invoice.

Before you start

• Inventory module Enabled.
• The delivery is Shipped (not yet Completed).

Steps

1. Open View Delivery.
2. Click Returned to warehouse.
3. Read any serial list. Tick I confirm that the goods returned to the warehouse.
4. Confirm. Stock returns to Ship From.

What happens next

Credit the customer if you will not rebill. Or ship again from Items Pending Delivery if you will resend.

If something looks wrong

• No undo icon. Inventory is off, the delivery is not Shipped, or it is not an outbound send.
• You must confirm that the goods returned to the warehouse. Tick the checkbox.
• Return to warehouse is not available for this delivery. Wrong status or direction — complete or cancel is the other path.